Category: Supervision and Management

  • Bring a Unique Trainer and Presenter to Your Group: trowetraining@comcast.net

    When I say hello to a group before I teach about Law Enforcement Leadership, Strategic Patrolling, Police Promotional Preparation, or Church Safety and Security, I get a kick out of knowing that many are probably wondering, “What on earth can she teach me about this?” It doesn’t offend me, because I know by the time…

  • Why Don’t Managers and Supervisors, Manage and Supervise?

    Why Don’t They Manage and Supervise? The quick answer to why managers and supervisors seem to not want to be involved in problems, fail to deal with issues, seem oblivious to concerns and neglect many tasks that need to be done, is that often when they attempt to fulfill the roles of a manager or…

  • Bring Your Team (Or Just Your Group of People) Together

    Tell Individuals They Are Part of a Team I often refer to teams when I’m teaching supervisors or managers (or sergeants, lieutenants and commanders). That term may not be used in the various workplaces represented in the classes, but it’s convenient for describing offices, units and sections. (It might even be used to describe your…

  • Where Are You Leading Others?

    Leader-Ship The suffix ship, is used with a large number of words, to designate the condition of being something, possessing skills and abilities related to something, or having the duties or status of something: Readership, horsemanship, fellowship, friendship, dealership, craftsmanship and others–including leadership.  Nevertheless, there is something compelling about the concept of a ship, flags…

  • Eating and Drinking At Your Desk? Keep The Noise Down!

    Pay Attention To The Noise You Make While Eating and Drinking. No, That’s Not Being Picky. On the Ask the Workplace Doctors site, a frequent complaint involves coworkers who eat and drink noisily–especially those who do it almost constantly during the workday or shift. We hear about food odors as well as noise.  This summer I’ve heard complaints about…

  • If You Are Doing MBWA, Find Good Things To Talk About

    Early in my career with the Denver Police Department (in the early 1970’s), I worked for a short time in an assignment that reported to Chief of Police George Seaton. He had a meeting with all of us and told us that for a few months he wanted us to be out and about during each shift,…

  • How To Solve the Problems Of The Work Refrigerator

    23.8 Cubic Ft. of Trouble We’ve all seen the signs: *All items not removed by Friday will be thrown out! *Your mother doesn’t work here. Please clean out your trash and spoiled food. *Label it or Lose it! *To the person who ate my lunch yesterday: How does it feel to know that in your…

  • Tolerance Can Be Carried Too Far

    Why do you put up with that?? A supervisor was telling me about an employee who was well known for lying about small issues as well as a larger ones, to the point that the employee wasn’t believed by anyone.  I asked the supervisor if he had ever confronted the employee about it. “Nah. It…

  • Stir Your Own Beans (Mind Your Own Business)

    I was reading an article about the diet of pioneers on their journeys to the West.  It said a party of four was advised to bring: 600 pounds of flour, 400 pounds of bacon, 200 pounds of dried beans, 120 pounds of biscuits (probably the “hardtack” kind, not fluffy ones), 120 pounds of dried fruit,…

  • Warnings Should Include Consequences

    There is a difference between a warning and an admonishment–but many supervisors don’t recognize the difference and fail to warn in a way that prevents a problem in the future. An Admonishment Is Mild But Pointed Advice An admonishment is a brief word of advice, counsel, maybe mild-mannered reproof.  “Becky, you do a great job when…